Terms & Conditions

Main Points

These are the main points of the agreement that apply to the use of ClimateHero’s services.

Service overview: ClimateHero helps individuals and businesses calculate their emissions, identify ways to reduce them, and balance their remaining emissions through carbon offsetting.
Business calculator: The ClimateHero Business Calculator operates under its own separate License Agreement, as referenced in §1.
Carbon offsetting: ClimateHero offers subscription-based and one-off carbon offsetting services for individuals and businesses. Details are set out in §3.
Pricing: Subscription prices are stable and may be adjusted once per year with at least 30 days’ notice. One-off offset prices apply at the time of purchase. Details are set out in §4.
Climate solutions: ClimateHero offers two types of climate solutions: Gold Standard certified avoided emissions, and long-term carbon removal through biochar. Unless otherwise stated, carbon offsets are fulfilled through ClimateHero's Gold Standard portfolio.
Communication: You will receive occasional emails with updates and tips, with an option to unsubscribe.
Privacy: Your personal information is protected and shared only as necessary to provide services or comply with legal requirements.

Please note that the above is a summary for convenience only. The full terms and conditions below constitute the legally binding agreement between you and ClimateHero.

Full Version

1. General

These terms of use apply to the services provided by ClimateHero (the “Service”) between ClimateHero AB (“ClimateHero”) and you (“the User”).

ClimateHero offers a comprehensive range of Services designed to help Users calculate, reduce, and offset their emissions. These Services cater to both individuals and businesses.

Carbon offsetting means financing climate solutions that reduce or remove CO₂ from the atmosphere, contributing to meaningful global emissions reduction.

These Terms apply to all ClimateHero services except the Business Calculator, which is governed by a separate License Agreement available at business-calculator.climatehero.org.

2. Usage of the Service

The User may use the Service for personal or internal business purposes, unless otherwise agreed with ClimateHero. ClimateHero reserves the right, at its own discretion, to suspend or terminate Users who are deemed to violate the Terms of Use or otherwise misuse the Service. ClimateHero may also block a User account for a certain period in order to investigate any breach of contract.

The User confirms their identity in the Service through their email address, and in the case of carbon offsets, through payment by credit card or other selected payment method. This applies to all Services, including those for both individuals and businesses, where Users engage via an online service without direct interaction with a ClimateHero representative. ClimateHero cannot be held responsible for unauthorized use of the Service if the User’s email address or credit card is used by an unauthorized person.

3. Guidelines for Carbon Offsets

Climate solutions

ClimateHero offers two types of verified climate solutions:

Avoided emissions, certified by Gold Standard. Accelerates the green transition through certified climate projects.
Long-term carbon removal. Pyrolysis of residual biomass into biochar, stably stored in soil for hundreds of years.

Unless otherwise clearly stated at the point of purchase or in a separate agreement, carbon offsets are fulfilled through ClimateHero’s portfolio of Gold Standard certified climate projects. For certain products a combination of climate solutions may be used.

The guidelines for ClimateHero’s climate projects are reviewed annually and can be found at climatehero.org/en/projects.

Carbon offsets for individuals

ClimateHero offers Users the option to offset emissions through a monthly subscription or by purchasing one-off offsets for specific activities such as flights, car trips or events, climate gifts, or individual tonnes of CO₂e.

For monthly subscriptions:

If based on an estimated carbon footprint, 200% of that footprint is offset per year, capped at a maximum footprint of 15 tonnes of CO₂e per person.
If not, 10 tonnes of CO₂e per year is offset.
If the User chooses to include additional adults, they are assumed to have the same carbon footprint as the User. Children are assumed to have half the carbon footprint of the User.

When purchasing one-off offsets, ClimateHero funds climate solutions corresponding to the emissions associated with the selected activity or purchased volume.

Carbon offsets for businesses

The terms for individuals also apply to carbon offset purchases made by businesses. For businesses receiving tailored support through ClimateHero’s Consulting Services, the offsetting strategy is agreed individually and the standard guidelines above may not apply.

4. Prices

Prices for carbon offsetting are outlined in ClimateHero's price list, available on our website.

For subscription services, any price adjustments will be made no more than once per calendar year and will be communicated to the User at least 30 days before taking effect.

For one-off offsets, the price applicable at the time of purchase applies.

ClimateHero assumes no responsibility for any tax implications arising from the User’s use of the Service.

5. Changes in the Service

ClimateHero reserves the right to make updates and changes to the Service at any time.

6. Rights

All intellectual property rights relating to or related to the Service, including, but not exclusive to, copyright to software and source code, are ClimateHero’s exclusive property and remain with ClimateHero. The user does not receive any license or other right to use such rights through the use of the Service.

7. Personal Data

ClimateHero is the personal data controller for the processing of the personal data that the User submits to ClimateHero. The personal data is handled in accordance with ClimateHero’s privacy policy, which the User must approve in order to use the Service and which can be read separately at go.climatehero.org/privacy-policy.

ClimateHero uses the User’s personal data in order to identify the User, communicate with the User, administer the User’s personal data to fulfill this agreement, for statistical purposes, and otherwise administer the Service.

The User agrees that ClimateHero will send newsletters containing information about the Service and offers from partners to the User’s registered email address. The User always has the opportunity to unsubscribe from future newsletters by clicking on the link provided in each newsletter for this purpose.

The User has the right to request an extract of the personal data that are processed about the User at ClimateHero, regardless of how these are collected. The User can also request rectification, modification or updating of registered information if this cannot be done on their own in the Service. If Users wish to access or change the information, a request must be submitted to ClimateHero via email. The request is sent to hello@climatehero.org from the User’s email address registered in the Service.

If the User’s personal information has been processed in violation of GDPR, the User is entitled to request that the personal data be corrected, blocked or deleted. The User may at any time request that identifiable personal data be permanently deleted by terminating their account by sending an email to hello@climatehero.org.

8. Availability and Responsibility for Online Services

The Service is available in several languages. ClimateHero reserves the right to note that translations into languages other than English might be incomplete or inaccurate.

All emissions estimates provided through the Service are indicative only. They are not audited or verified figures and should not be relied upon as the sole basis for business, financial, or reporting decisions.

The Service is provided to the User without any obligations to provide support and ClimateHero does not provide any warranties, explicit or implicit, as far as the Service, its design, functionality or accessibility is concerned, which means that ClimateHero has no responsibility towards the User or others if the Service is unavailable to the User, whether this is due to maintenance, updates, technical problems or any other circumstance.

Through its provision of the Service, ClimateHero will not become a party to any agreement made by the User through the use of the Service and may under no circumstances be held liable to the User for any legal acts effected through the use of the Service, or otherwise for direct, indirect or consequential damages, whether predictable or unpredictable and regardless of the cause of the claim, derived from the User’s use of the Service.

9. Termination

For offset subscriptions, the User is entitled to update or terminate at any time with one month’s notice. If Users wish to change or terminate their subscription, a request must be submitted to ClimateHero by email from the User’s registered email address to hello@climatehero.org.

ClimateHero reserves the right, at its sole discretion, to terminate these Terms of Use with immediate effect, to permanently close the User’s account, or to suspend the User temporarily if (i) the User violates the terms herein, (ii) a third party claim is directed against ClimateHero in connection with the User’s use of the Service, or (iii) ClimateHero otherwise decides for commercial or other reasons, such as a result of a judgment or authority decision, to no longer provide the Service. Upon termination, the User shall immediately cease use of the Service.

10. Changes and Terms

Pricing and changes to subscription services are governed by §4. For all other changes, ClimateHero may update the terms immediately and will inform the User in an appropriate manner.

ClimateHero may also apply any change immediately if required by law, regulation, court or authority decision, and will inform the User as soon as possible.

If the User does not accept a change, the User has the right to terminate this agreement with immediate effect and cease use of the Service.

11. Dispute

Swedish law shall apply to these terms of use. Disputes arising out of these Terms of Use shall be settled in a Swedish public court, with the Stockholm District Court as the court of first instance.